Ordering & Payment
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay. All payments are securely processed.
How do I create an account?
Navigate to the top right of the website. Upon clicking 'Create Account" you will be prompted to enter your email address, which will then be verified with a login code.
Why should I create an account?
Once logged into your account, you can view current & past orders, find tracking information and manage your address book.
Please email us if the address on a placed order is incorrect, as updating it in the address book will not be sufficient.
How can I cancel or modify my order?
Our customer care team can assist with changes to your order, if it has not yet been dispatched. For assistance, please contact us.
Do you offer discount codes?
Yes, we offer a 10% discount for new customers when signing up to our mailing list. Discount codes can be inputted during the checkout process.
Please note that discounts cannot be applied after the order has been placed.
Can I return my order?
Our prints are custom made to order and are therefore non-refundable. If there is an issue with your order, please contact us at customercare@toamestore.com
Shipping & Delivery
When will I receive my order?
Our prints and frames are bespoke made to order and are shipped from London.
Print only orders will be processed and delivered within 5 working days.
Framed prints are handcrafted to order, so please allow up to 10 working days for delivery.
If you require a quicker turnaround time, please get in touch and we will do our best to faciliate this.
Additional time for shipping is required for international orders. See below for more details.
Where do you ship to?
We offer standard shipping to most countries worldwide. International shipping fees and delivery times will vary depending on the location.
*Please note that international orders may be subject to import taxes and duties, payable by the customer.
How much is shipping?
We offer standard shipping to the below countries:
Print Only orders:
- UK (5 business days) - £5 (Free on orders over £140)
- Europe (7 business days) - £10
- USA (7-10 business days) - £15
- Canada (7-10 business days) - £15
- Rest of world (7-14 business days) - £20
Framed Prints:
- UK (10 business days) - £15
- Europe (7 business days) - £20
- USA (10-14 business days) - £90
- Canada (10-14 business days) - £40
- Rest of world (14 business days) - £120
If you have any questions regarding shipping, we are happy to help here.
*Please note that orders delivered outside the UK are subject to import duties, to be paid by the customer.
How do I track my order?
You will receive an email from us when your order has been dispatched, which will contain your tracking information.
You can also find your tracking number & order info by logging into your Account.
How are the prints and framed prints packaged?
Prints are securely shipped flat or in protective cardboard tubes, depending on size.
Framed prints are carefully wrapped to ensure they are fully protected and arrive in perfect condition.
Prints
Which size should I choose?
For more information on our print sizes, visit our Size Guide.
Do the prints come framed?
We offer unframed prints, if you would prefer to frame it yourself.
Or, we now offer a bespoke framing service for all our prints. Frames are handmade to order in London by expert joiners using sustainably sourced solid wood.
For more information on our frames, visit our Size & Frame Guide.
What paper do you use?
All prints are made using archival-quality 231gsm Fuji Matt paper and acid free inks. We work with professional printers to achieve museum grade quality.
Are the prints limited edition?
Our prints are open edition, meaning they will not go out of stock. However, as our collections grow older styles may be phased out and are subject to change.
If you are looking for something in particular, please email our customer care team at customercare@toamestore.com
Who has taken the print photos?
TOAME Co-Founders Phoebe Whiston and Matt Butler photograph everything you see on TOAME, and all work is their own (unless stated otherwise).
Do read more about our Co-Founder's background, visit our About page.
How do I know if a print will suit my space?
Our prints have been selected and curated to suit most aesthetics and interiors. If you would like any advice a member of our team would be happy to help.
Will my print look exactly like the online image?
Great care is taken to showcase our prints as accurately as possible, but please note that physical prints can appear more muted than a digital image.
We also shoot predominantly on film, which can give a softer and more natural finish.
Do you offer custom sizes?
Currently we offer our prints in A4, A3 and A2 sizes, which we have considered to be the 3 most appropriate sizes for most spaces.
However, please contact our team if you are looking for something in particular.
About TOAME
What is TOAME?
TOAME is a contemporary lifestyle brand, specialising in contemporary & original photographic prints.
Our primary focus is to bring colour, nature and vibrancy into our spaces.
Read our About page.
What does TOAME mean?
TOAME derives from ‘TOME’ - meaning a large body of work, typically a book or volumes of a book.
TOAME is ever evolving and one that we will add many volumes to.
Who are the TOAME co-founders?
TOAME was started by photography duo, Phoebe Whiston & Matthew Butler. Having worked as commercial photographers in London for many years, they moved to Mallorca in 2024 which shifted their focus towards the natural world. Travel continues to influence their photography practice, and this is reflected in the TOAME collections.
Are you open to collaborations?
Yes, we are open to collaborate with like-minded brands and individuals. Send us an email at hello@toamestore.com.
How do I get in touch?
Please visit our Contact page for our details.
